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Provide 1st and 2nd level support for a Plesk 8.2/Redhat server supporting 50+ domains/clients. There are 3 primary levels of support required: I) Provide support for Redhat FC6/Plesk 8.2.1 server. This includes 24x7x365 monitoring, 4 hour response time, direct work with hosting provider (1and1). II) Provide e-mail support to clients with guaranteed e-mail response within 24 hours 7 days/week. These issues typically involve password reset, email or minor website issues. Also take care of assisting customers in installing standard packages through Plesk. III) Provide billable support for J-shop and X-cart e-commerce systems requiring periodic content updates and software patches. Also provide basic website updates (simple HTML/CSS) updates. Other key requirements: a.) Must speak and write fluent English b.) Prefer locale +/- 2 hours from GMT c.) Must be reachable by telephone (no e-mail or Chat only) d.) Must have a team of at least 3 staff (no single person options) Willing to pay a premium for this service - but it has to be exactly as listed above. I want a 100% commitment to responsiveness and customer service which I can offer to my customers. If agreed, the terms will include the SLA (Service Level Agreement) as above and will include penalties for non-compliance. - Ok - the tough part is out of the way. Ideally looking for a small web hosting company with good e-commerce skills who understand server maintenance and support - with good English language skills and preferably based in the UK. Only serious bidders should respond. Many ...
Website And Server Support freelance project is offered at scriptlance. You will need to have Coder account before you place your bid. If interested, you can get your scriptlance account. In case you already have an account with scriptlance, You can check Projects Details and Apply for Website And Server Support Freelance Project.
AdministrativeWebsite And Server Support
Published: 26th Mar 2008
Project Viewed: 225 timesFiled in: Administrative
Provide 1st and 2nd level support for a Plesk 8.2/Redhat server supporting 50+ domains/clients. There are 3 primary levels of support required: I) Provide support for Redhat FC6/Plesk 8.2.1 server. This includes 24x7x365 monitoring, 4 hour response time, direct work with hosting provider (1and1). II) Provide e-mail support to clients with guaranteed e-mail response within 24 hours 7 days/week. These issues typically involve password reset, email or minor website issues. Also take care of assisting customers in installing standard packages through Plesk. III) Provide billable support for J-shop and X-cart e-commerce systems requiring periodic content updates and software patches. Also provide basic website updates (simple HTML/CSS) updates. Other key requirements: a.) Must speak and write fluent English b.) Prefer locale +/- 2 hours from GMT c.) Must be reachable by telephone (no e-mail or Chat only) d.) Must have a team of at least 3 staff (no single person options) Willing to pay a premium for this service - but it has to be exactly as listed above. I want a 100% commitment to responsiveness and customer service which I can offer to my customers. If agreed, the terms will include the SLA (Service Level Agreement) as above and will include penalties for non-compliance. - Ok - the tough part is out of the way. Ideally looking for a small web hosting company with good e-commerce skills who understand server maintenance and support - with good English language skills and preferably based in the UK. Only serious bidders should respond. Many ...
Website And Server Support freelance project is offered at scriptlance. You will need to have Coder account before you place your bid. If interested, you can get your scriptlance account. In case you already have an account with scriptlance, You can check Projects Details and Apply for Website And Server Support Freelance Project.
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